A real person reads every message. Tell us what's happening and we'll come back to you.
We reply within one business day for customers, two for everyone else. There's no phone number, deliberately — we can't verify who's calling, and for a service where the wrong person getting your details is the whole risk, that matters more than convenience.
If your safety is at risk, say so at the start of your message. Those go to the top of the queue and get a same-day reply.